Terms and Conditions

       Guarantee
       Security Policy
       Privacy Policy
       How to Order
       Acceptance of Order
       Payment 
       Postage and Packing 
       Delivery 
       Cancellation 
       Returns and Refunds 
       Complaints 
       General Terms and Conditions 

Plan & Deliver Limited
1 Fulmar Crescent
Hemel Hempstead
Herts
HP1 1SG
United Kingdom

Phone: 01442 263900
Email: sales@p2d.co.uk 

Company Reg No. 3530640
VAT No. 706 2499 31 

Guarantee 

We guarantee your total satisfaction.  If you return any item, for any reason (in a re-saleable condition, with tags attached) within 30 days of delivery, then we will refund the full price paid. You can also choose to exchange the item, for example, for a different size.

This guarantee is in addition to your statutory consumer rights. None of these terms and conditions affects your statutory rights. 

Security Policy 

Plan & Deliver Ltd is committed to providing the highest levels of security and privacy for customer data.

Your credit/debit card details are never held on any of Plan & Deliver's systems. For credit/debit card payments, we use the services of a very secure Payment Service Provider, Sage Pay. When you click to make a purchase by card you will be linked automatically to the secure payment pages on Sage Pay's secure servers.  The data sent from your computer is encrypted using SSL (Secure Socket Layer with 128 bit encryption) to prevent anyone else from gaining access to this data. 

Sage Pay uses 'session cookies' for the duration that you are connected to their secure payment pages. Plan & Deliver also uses 'session cookies' for the web site shopping basket.

All customer information that is held on our systems is protected by firewalls, encryption and other measures. 

Privacy Policy 

We only collect the absolute minimum amount of information that we need to provide a high level of customer service. We only collect information given at the time of ordering. 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. 
We will not e-mail you in the future unless you have given us your consent. We will not pass any information about you to any other companies or organisations, unless we are legally compelled to do so. 

You can contact us to check the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. 

We collect the following personal information: name, address, email address and phone number. Our systems also hold order and support related details such as: items ordered, order date, order number and order status. 

We do not send random marketing emails to personal email addresses (spam).

If you have any specific questions related to privacy matters then please send an email to sales@p2d.co.uk

How to Order 

We accept orders online (24 hours) and by telephone (working hours): 

On-Line 
For on-line orders, making a purchase could not be easier. Just click on the 'Add to Basket' icon associated with the items that you want to purchase. When you would like to make your purchase please click on 'Checkout' and confirm that you would like to proceed with the purchase. You will then be directed to the secure payment pages of Sage Pay (a highly secure payment service provider). You will be asked to submit your details. An order confirmation request will be displayed after you have securely submitted your details. This will be followed by a 'thank you' message, which will include the order number and order details. A confirmation email will also be sent to you. A further 'dispatch email' will be sent on the day that the items are dispatched. A detailed invoice will be included with the items ordered. 

Telephone orders
Please call 01442 263900 to place an order by phone.  We accept telephone orders between 9:00 am and 5.00 pm on work days (Monday to Friday only).

Acceptance of Order 

Plan & Deliver Ltd reserves the right not to accept an order. 
If the item ordered is out-of-stock then either party may cancel the order.

Payment 

We accept the majority of credit cards and debit cards (see home page of website www.p2d.co.uk). 
All prices on this website, for which VAT is applicable, include VAT.
Payment is not taken from your credit or debit card until we have dispatched your items. 

Postage and Packing 

Your order will be sent by first class post. Postage and packing is FREE for all UK orders sent by first class post.

We also offer the option to send your order by Royal Mail Special Delivery at a cost of £5.99 for UK orders.

Delivery

We aim to provide same day dispatch for all orders received before 3:00 pm on working days (Monday to Friday) for in-stock items.  Royal Mail first class post provides next day delivery for over 90% of our UK orders.  Royal Mail Special Delivery guarantees delivery by 1.00pm of the next working day to 99% of the UK.

In addition to deliveries to your billing address, we will also deliver to your place of work or to a friend or relative.

Please allow extra days for delivery during periods of industrial action and just before Christmas.

International Delivery

We will ship your order to most countries.  Orders purchased and shipped outside the European Union will be shipped VAT free, but the customer will be responsible for any local taxes and duty.  Your order will be delivered in approximately 7 working days in Europe and Japan and in approximately 11 working days for all other countries.  If your order cannot be shipped as a small packet, then we will contact you before shipping.

• £3.30 for priority air mail to European Union countries
• £5.00 for priority air mail to Japan
• £6.00 for priority air mail to all other countries

Cancellation 

An order may be cancelled at any time before it has been dispatched. A full refund including P&P will be given. 

To cancel an order, please send an email to sales@p2d.co.uk . The email subject should be 'Cancellation' and the message should include your name, order number and post code. 

An order may also be cancelled within 30 days of receipt (see 'Returns and Refunds'). 

Returns and Refunds 

The three types of returns are: 

1. Cancellation of order within 30 days of receipt of items
2. Exchange of an item for a different size or style 
3. Returns due to a fault with the item. 

Items should be returned (with the product packaging and tags attached) in a condition that would enable us to re-sell it. 

To return an item to Plan & Deliver, please include your:

• order number
• full name
• postcode 
• state if refund or exchange required

You do not need to state the reason for the return, but we would be grateful if you did to enable us to improve our level of customer service. Please pack the item securely and send it to the address below. Proof of postage should be retained. 

Plan & Deliver Limited
Returns Department
1 Fulmar Crescent
Hemel Hempstead
Herts, HP1 1SG

An item must be returned within 30 days of receipt for a refund to be issued. A full refund including P&P will be made. 
An item that was faulty or damaged will, if possible, be replaced, unless the customer wants to cancel the order. 
Return postage is not paid unless the item was defective when it was delivered or if you return an item due to an error made on our part. 

Complaints 

If you are not completely satisfied with our level of service or products then please send your complaint to the Head of Customer Services or send an email to sales@p2d.co.uk .  All complaints are logged and you will receive an individual (not-automated) response to your specific complaint by email within 1 working day.  We aim to resolve all complaints within 3 working days. 

In addition to the above, SafeBuy (www.safebuy.org.uk) offers our customers a no-charge mediation service.  

General Terms and Conditions 

All statements on this website from part of the terms and conditions. 
All goods are to be paid for on or before dispatch unless a separate agreement has been reached with the customer. 

Your statutory rights are not affected by any statement made on this website. 
This contract shall be governed by the laws of England.